Working Together / Collaborer pour réussir

This pamphlet is intended to help anyone who may be thinking of referring a client to one of Ottawa's Literacy and Basic Skills (LBS) programs or to an ACE (Academic and Career Entrance) program.

Getting to Know the Library  /  Apprendre à connaître la bibliothèque
A manual developed by the Ottawa Public Library (OPL) in partnership with the Ottawa Community Coalition for Literacy. The manual is designed to introduce adult learners (literacy, ESL/FSL) to the resources and services of the library and to help learners feel more at ease when dealing with the library.

DVD Cover

Getting to Know the Library in ASL
We invite you to view our resource "Getting to Know the Library in ASL"

Literacy Awareness and Essential Skills Guide L’observation d’un faible niveau de littératie

Literacy & Essential Skills Awareness Guide / L’observation d’un faible niveau de littératie et de compétences essentielles

OCCL is pleased to present a new resource for employment counselors, The Literacy & Essential Skills Awareness Guide.

Community Works Handbook cover imageCommunity Works Handbook and Implementation and Process Guide
OCCL is pleased to present the Community Works Handbook and accompanying Implementation and Process Guide. With our partners ALSO and Heartwood House we developed an innovative model of supported volunteering that provides training in transferable essential skills for learners who are marginalized and/or disadvantaged by a variety of barriers and challenges.

Hire Learning: Preparing for Job Search Success cover imageHire Learning: Preparing for Job Search Success
ATTENTION! Trainers of Experienced Literacy Volunteers. Check out the terrific training activities in Hire Learning: Preparing for Job Search Success.

Literacy Volunteer Resources

Literacy Volunteer Resources is a comprehensive package to meet every trainer's dream! In the Trainer's Manual you will find everything you need to train volunteer literacy tutors.   More »

Choose from a menu of thought provoking activities and customize the training to meet the needs of your tutors. Hands-on activities give tutors the opportunity to consolidate their newly acquired skills. The training is interactive and varied, using icebreakers, case studies, group work and assignments. By the end of the training, your tutors will have demonstrated their readiness to work with learners.

The Trainer's Manual also has suggestions for organizing, preparing, administering and evaluating the training. It is accompanied by the Information Package for Participants which describes the training and is given to tutors before they register.

Coordinators will appreciate Managing the Volunteer Process which includes practical guidance on intake, training, supervision, motivation, recognition, performance appraisal and program evaluation.

Share Literacy Volunteer Opportunities with prospective tutors and let them make an informed decision about volunteering.

If you have used the OCCL Handbook for Literacy Tutors, you will want this resource in your program.

The Literacy Volunteer Resources package is available from Grass Roots Press, division of Literacy Services of Canada Ltd. Web site:

You can order this publication by email:, fax: 780-413-6582 or by regular mail.

Literacy Services of Canada Ltd.
P.O. Box 52192
Edmonton, AB T6G 2T5
Toll free phone number: 1-888-303-3213

Literacy Outreach Package cover image

Literacy Outreach Package for Social Agency Staff

This package is for literacy professionals, who want to inform social agency staff about the issue of literacy and promote adult literacy programs in their region. It is designed to help social agency staff learn more about the importance of literacy.   More »

The package shows the extent of literacy problems and illustrates the impact this has on people’s lives. It also describes some of the barriers facing people contemplating a return to education. There are suggestions for recognizing literacy issues and descriptions of the types of adult literacy programs that are available.

The package is in three parts as described below:

Part One – Making Contact with Social Agencies describes a protocol for making the initial contact. Facilitators will want to meet with a staff person from the agency to encourage agency staff to learn more about literacy issues and types of literacy programs in order to better help their clients.

Part Two – Literacy Awareness Presentation contains suggestions for an oral presentation to staff in social agencies. Facilitators can choose from suggested topics or substitute their own based on the available time. Click here for a 30 Minute Sample Presentation Agenda. If you are doing a longer presentation, refer to the main document.

Part Three – Literacy Information for Social Agency Staff contains written information that should be given to agency staff. Facilitators may want to suggest agencies incorporate this handout into their orientation package for new staff.


Feasibility Study on Literacy and Mental HealthThe Ontario Trillium Foundation
The Ottawa Community Coalition for Literacy and our Literacy and Mental Health Working Group are pleased to present the results of our Feasibility Study on Literacy and Mental Health. This project was made possible by a grant from The Ontario Trillium Foundation

To learn more about the Trillium Foundation visit their website: